Terms & Conditions
Terms & Conditions
Tatiana Vera Ostara (trading as OstaraSoma)
Last updated: 31 August 2026
Introduction
These Terms & Conditions explain the basis on which I provide services through OstaraSoma. By booking or purchasing a service from me, you agree to the terms that apply to that service.
Different arrangements may apply to organisational bookings where we agree specific terms in writing. If there is a conflict between these Terms & Conditions and a written booking agreement signed or expressly accepted by both parties, the specific written booking agreement will take priority for that booking.
Nothing in these terms affects any statutory rights you may have as a consumer.
If you have any questions, please contact me at hello@ostarasoma.com.
1. Who I Am
I am Tatiana Vera Ostara, an independent practitioner operating under the trading name OstaraSoma.
2. Scope of Services
Trauma-Informed Somatic Therapy
A trauma-informed therapeutic approach for individuals that makes room for bodily experience alongside thoughts, emotions and conversation. It is not a medical, psychiatric or diagnostic service.
The Pivot (Somatic Therapy & Career Guidance)
A combined 1:1 service bringing together somatic therapeutic work and practical, recruitment-informed career guidance for individuals navigating work, career decisions, transitions or change. Depending on what you need, sessions may explore thoughts, emotions, bodily experience, patterns, identity and the wider context of work alongside practical career questions such as direction, applications, CVs, interviews and navigating the job market. The Pivot may be booked as a single session or as a 6-session or 12-session package. It does not provide medical, psychiatric, diagnostic, legal or financial advice.
Talks & Workshops
Public talks and interactive workshops for festivals, conferences, community events and other group settings, exploring themes including work, purpose and being human. These are educational and reflective sessions, not therapy.
The Turning (Team Wellbeing Workshops)
Wellbeing workshops for teams, staff and volunteers within organisations. Sessions may include reflection, conversation, movement, simple body-based practices, connection and rest, shaped around the context and needs of the group. These are educational and wellbeing-focused sessions, not therapy.
3. Professional Scope & Important Disclaimer
I am not a doctor, psychiatrist, clinical psychologist or other regulated healthcare professional. I do not diagnose medical or mental health conditions and I do not provide medical or psychiatric treatment.
Somatic therapy and the other services offered through OstaraSoma do not replace appropriate medical, psychiatric, psychological, legal, financial or other regulated professional advice or care.
I work as an independent practitioner, hold professional insurance and undertake regular professional supervision. I work within the limits of my training, competence and scope of practice.
For 1:1 therapeutic work, including Trauma-Informed Somatic Therapy and The Pivot, you will receive onboarding information before we begin working together. This may include informed consent, practice policies, a client disclaimer and an intake form. These documents provide more detailed information about the therapeutic working relationship and should be read alongside these Terms & Conditions.
4. Confidentiality
4.1 1:1 Therapeutic Work
What you share in 1:1 therapeutic work, including Trauma-Informed Somatic Therapy and The Pivot, is treated as confidential, subject to the limits explained in your informed consent and practice policies.
There may be circumstances in which I am required or permitted to share information without your consent. These may include:
· where disclosure is required by law or by a court order;
· safeguarding concerns involving a child or an adult at risk;
· where I reasonably believe there is a serious risk of harm to you or another person;
· certain serious criminal or legal matters where disclosure is required by law.
A decision to disclose confidential information is not automatic simply because risk or a safeguarding concern is present. Where disclosure is not legally required, I will consider the circumstances carefully and, where appropriate, consult my supervisor, insurer or another relevant professional. Wherever reasonably possible and appropriate, I will discuss a proposed disclosure with you first. There may be circumstances where doing so would be unsafe, unlawful or could prejudice an investigation.
If information needs to be shared, I will aim to disclose only what is reasonably necessary for the purpose.
4.2 Professional Supervision
I undertake regular professional supervision to support safe and ethical practice. Client material may be discussed in supervision. I minimise identifying information wherever reasonably possible, and my supervisor is expected to maintain appropriate confidentiality.
4.3 Talks, Workshops and The Turning
Group sessions are not confidential in the same way as 1:1 therapy. I will not require participants to disclose personal information, and participation in reflective or body-based exercises is invitational. However, I cannot guarantee that other participants will keep information shared in a group confidential.
For organisational sessions, I will not routinely report individual participants' personal disclosures back to the commissioning organisation. If the organisation requires feedback, evaluation or reporting, the scope of that reporting should be agreed in advance. Any safeguarding or legal obligations remain subject to the principles above.
5. Fees, Payment & Appointment Cancellations
5.1 Trauma-Informed Somatic Therapy
Current fees:
· Online: 45 minutes £60 · 60 minutes £75 · 90 minutes £110
· In person: 45 minutes £90 · 60 minutes £110 · 90 minutes £160
Payment is due before each session unless we agree otherwise in writing.
Please give at least 24 hours' notice to cancel or rearrange an online session and at least 48 hours' notice for an in-person session.
Where less notice is given, I may charge a late-cancellation fee of up to the full session fee, but only to the extent that this reasonably reflects the loss caused by the late cancellation. I will take reasonable steps to reduce that loss, including taking account of whether the appointment can be reallocated, and I will consider exceptional circumstances.
If you do not attend a booked session without notice, the same late-cancellation policy may apply.
If I need to cancel a session, we will rearrange it. You will not be charged for a session I cancel and, if you have already paid and we cannot reasonably rearrange it, the relevant payment will be refunded.
5.2 The Pivot
· Single 60-minute session: £85
· 6-session Pivot: £495 for six 60-minute sessions. Payment may be made in full or in two agreed instalments.
· 12-session Pivot: £950 for twelve 60-minute sessions. Payment may be made in full or in three agreed instalments.
Please give at least 24 hours' notice to cancel or rearrange an individual Pivot session.
Where less notice is given, I may treat the session as used or charge a late-cancellation amount of up to the value of that session, but only to the extent that this reasonably reflects the loss caused by the cancellation. I will take reasonable steps to reduce that loss, including taking account of whether the appointment can be reallocated, and I will consider exceptional circumstances.
If payment is made by instalments, instalment dates will be agreed when the package is booked. Missing or late payments may result in future sessions being paused until the account is brought up to date.
The 6-session Pivot should normally be used within 4 months of the first session, and the 12-session Pivot within 8 months of the first session. These timeframes allow some flexibility for holidays, illness and ordinary changes of plan while keeping enough continuity for the work to remain useful. If you need to pause because of illness, caring responsibilities, bereavement or another significant change in circumstances, please let me know. We can agree a reasonable extension in writing. I will not treat an unused session as expired where doing so would be unfair in the circumstances. Statutory cancellation rights, where applicable, are set out in section 6.
If I cancel a Pivot session, it will be rearranged and will not count as one of your package sessions.
5.3 Talks, Workshops and The Turning
· Talks: from £250
· Workshops: from £450 for a half-day and from £750 for a full day
· 90-minute, quarterly and other bespoke formats: quoted individually
Final pricing depends on factors including length, group size, location, travel, preparation and the agreed format. The fee and any additional costs will be confirmed in writing before the booking is finalised.
Unless otherwise agreed in writing, full payment is due at least 7 days before the event.
For organisational bookings, cancellation and postponement terms will be confirmed in the written booking confirmation or agreement. Any cancellation charge will be intended to reflect preparation already undertaken, costs committed and other losses reasonably caused by the cancellation, taking account of any costs saved or ability to rebook the date.
If I have to cancel an organisational session and we cannot agree a suitable alternative date, I will refund fees paid for the part of the service I have not provided. This does not affect any other rights that may apply.
6. Consumer Cancellation Rights for Distance and Off-Premises Bookings
This section applies where you are acting as a consumer and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to your booking. It does not generally apply to an organisation purchasing services for business purposes.
For a qualifying service contract made online, by telephone or otherwise at a distance or off premises, you will normally have 14 days from the day after the contract is made to cancel without giving a reason.
You can cancel by emailing hello@ostarasoma.com or by making another clear statement that you wish to cancel. A model cancellation form is included at the end of this document, but you do not have to use it.
If you want a qualifying service to begin during the 14-day cancellation period, I will ask you to make an express request to start early in a form that can be kept as a record, for example through the booking or onboarding process or by email. If you then cancel before the service has been fully performed, you may be required to pay a proportionate amount for the service already supplied, where the law allows this.
If the service is fully performed during the 14-day cancellation period after you expressly requested that it begin and acknowledged that you would lose the cancellation right once the service had been fully performed, your statutory right to cancel that service may end at that point.
These statutory cancellation rights are separate from the 24-hour or 48-hour appointment cancellation policies in section 5. The appointment policies govern cancellation or rearrangement of individual booked appointments; this section concerns the statutory right, where applicable, to cancel the underlying distance or off-premises service contract.
Some services or event bookings may fall within statutory exceptions. Where an exception applies, I will not describe a statutory cancellation right as available when it is not. Nothing in these terms limits a cancellation right that the law gives you.
7. Online Sessions
Online sessions depend on internet, device and platform availability. Technical problems can occasionally interrupt a session, and privacy can be affected by the environment from which either person joins.
You are responsible for choosing a location that offers an appropriate level of privacy for you. I will take reasonable steps to conduct online sessions from a private setting and to use appropriate systems.
If a significant technical problem prevents a session from taking place, we will discuss rearranging the affected time. You may choose to stop using online sessions and discuss another available format, subject to these terms and any statutory rights.
8. Working Together
I aim to work collaboratively and with attention to consent, pacing and choice. You are welcome to ask questions, decline an exercise, change your mind, pause or tell me when something is not working for you.
You remain responsible for decisions you make outside our sessions and for seeking appropriate medical, psychological, legal, financial or other professional support where needed.
I am responsible for working within my competence and scope of practice, maintaining appropriate professional supervision and insurance, and being open with you if I believe your needs would be better supported elsewhere.
9. Not a Crisis or Emergency Service
OstaraSoma is not a crisis or emergency service and I cannot provide emergency support between sessions.
If you or someone else is in immediate danger, call 999 or go to A&E. If you need urgent help for your mental health but there is no immediate danger, use NHS 111 online or call 111 and select the mental health option. You can also contact your GP. Samaritans can be contacted free on 116 123.
Emergency and crisis routes can change, so please use current NHS information when seeking urgent support.
10. Age Requirements
1:1 Trauma-Informed Somatic Therapy and The Pivot are available to adults aged 18 and over.
Talks, workshops and organisational sessions may sometimes include younger participants depending on the event and safeguarding arrangements. Any age-specific requirements, consent arrangements and safeguarding responsibilities must be agreed with the organiser before the session.
11. Ending 1:1 Work
Either of us may decide to end 1:1 work. Where possible and useful, we can use a final session to bring the work to a close.
I may recommend ending or pausing our work where:
· your needs fall outside my scope or competence;
· a different or specialist service appears more appropriate;
· sessions are repeatedly missed or the working arrangement is no longer workable;
· agreed payments remain overdue;
· continuing the work would, in my reasonable professional judgement, be unsafe, inappropriate or inconsistent with my professional responsibilities.
Where appropriate and possible, I will discuss this with you and may suggest other sources of support. If I end a prepaid package, any refund for unused services will be handled in accordance with applicable consumer law and the circumstances of the ending.
12. Accessibility & Participation
Please tell me about any access, communication or sensory needs that would help you take part. Closed captions can be enabled for online sessions where the platform supports them.
In workshops and group sessions, reflective and body-based activities are invitational. Participants are not required to close their eyes, move, disclose personal experiences or continue with an activity that does not work for them.
13. Data Protection & Privacy
I handle personal data in accordance with applicable UK data-protection law, including the UK GDPR and Data Protection Act 2018. Please read the OstaraSoma Privacy Policy for full information about what I collect, why I use it, how long it is kept, the services I use, international transfers and your data-protection rights.
Information provided in connection with 1:1 therapeutic work, including Trauma-Informed Somatic Therapy and The Pivot, may include information about physical or mental health and other sensitive aspects of your life and may therefore be special category personal data. For special category information that is necessary for me to provide that therapeutic work, I rely on your explicit consent under Article 9(2)(a) of the UK GDPR, alongside the relevant Article 6 lawful basis. My onboarding process asks you to confirm that consent expressly. Other legal conditions may apply where the law permits or requires processing for a different purpose.
The Privacy Policy should be read before providing sensitive information. I aim to collect only information reasonably needed for the relevant purpose and to use appropriate safeguards for sensitive information.
14. Service Standards, Outcomes & Liability
I will provide services with reasonable care and skill and in accordance with the description and arrangements agreed with you.
Therapy, The Pivot, talks and workshops are collaborative or educational services. Outcomes vary between people and contexts, and I do not guarantee a particular result, improvement, career outcome, emotional state or organisational outcome.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights or remedies that cannot lawfully be excluded or restricted.
If you are a consumer, nothing in these terms limits your statutory consumer rights.
For business or organisational clients, any additional or different limitation-of-liability terms should be set out in the written booking agreement and reviewed appropriately before use.
15. Intellectual Property, Recording & Workshop Materials
Unless otherwise agreed in writing, materials I create for talks, workshops and The Turning remain my intellectual property. Booking a session does not transfer ownership of those materials.
Materials may be used internally by the commissioning organisation or participants only to the extent expressly agreed. They may not be reproduced, sold, published, adapted for commercial use or used to deliver another training session without my prior written permission.
Audio or video recording of a session, talk or workshop is not permitted unless agreed with me in advance and appropriate participant permissions have been obtained. Photography and event publicity arrangements should also be agreed in advance where they involve me or the content of my session.
16. Events Outside Either Party's Reasonable Control
Occasionally, an event outside either party's reasonable control may prevent or materially disrupt a session or event, for example serious illness, transport disruption, venue closure, extreme weather, widespread technical failure or another comparable event.
Where this happens, we will try to agree a reasonable alternative, such as rearranging the session or changing the format. Any refund, credit or other remedy will depend on the circumstances, costs already incurred and any rights that apply by law. This clause does not remove statutory consumer rights.
17. Complaints & Concerns
If you are unhappy with a service or have a concern about how I have worked with you, please contact me at hello@ostarasoma.com so I can understand the concern and try to respond appropriately.
I am a Senior Member of ACCPH (Accredited Counsellors, Coaches, Psychotherapists and Hypnotherapists). ACCPH publishes a complaints procedure for complaints about therapists and coaches, and states that the procedure applies to all grades of ACCPH membership where a complaint alleges a breach of its Code of Conduct. If your concern relates to professional conduct within the scope of that procedure, you may use the ACCPH complaints route. I would normally welcome the opportunity to address a concern with you directly first, but nothing in these terms prevents you from using an applicable external complaints process or exercising your legal or consumer rights.
18. Changes to These Terms
I may update these Terms & Conditions from time to time. The version that applies to a booking will normally be the version in force when that booking or service contract was made, unless a change is required by law or we agree a change together.
The latest version will be published on the OstaraSoma website with its last-updated date.
19. Governing Law
These terms are governed by the laws of England and Wales.
If you are a consumer, this clause does not deprive you of any mandatory protections or rights to bring proceedings that apply to you under consumer law. For business and organisational clients, any agreed jurisdiction provision may also be set out in the relevant written booking agreement.
20. Contact
Questions, cancellations, complaints or other notices relating to these terms can be sent to:
Tatiana Vera Ostara
OstaraSoma
Email: hello@ostarasoma.com
Appendix: Model Cancellation Form
Use this form only if you wish to cancel a qualifying consumer contract within a statutory cancellation period. You do not have to use this form; a clear email or other statement is sufficient.
To: Tatiana Vera Ostara, trading as OstaraSoma
Email: hello@ostarasoma.com
I hereby give notice that I cancel my contract for the following service:
Service: ______________________________________________
Booked / contract entered into on: __________________________
Name of consumer: _______________________________________
Address of consumer (if you wish to provide it): _______________
________________________________________________________
Signature of consumer (only if this form is sent on paper): _______
Date: __________________________________________________